Name the product and stage
Tell us which application you were using and whether the issue occurred during installation, authorization, configuration, or normal operation.
Product support
Contact us about installation, authorization, account access, billing, or unexpected product behavior.
Email product support →Call our automated voice assistant at +1 (973) 954-2751. Do not share passwords, security codes, tokens, payment card details, or customer records.
Installation, authorization, response monitoring, alerts, client-account access, and disconnection.
Support is monitored Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time, excluding United States federal holidays.
We acknowledge support inquiries within one business day. Security reports and widespread service failures are reviewed as soon as practical.
Email support →Enough detail helps us investigate without exposing account secrets or customer data.
Tell us which application you were using and whether the issue occurred during installation, authorization, configuration, or normal operation.
Provide the approximate date and time, your timezone, and the page where the issue appeared.
Include the error message or a screenshot after removing personal information and account identifiers.
Never send passwords, authorization codes, access tokens, refresh tokens, API keys, or full webhook payloads.
Direct support